Shipping & Returns
Miss n Master charges shipping based on the weight of the package starting at $7.60 for parcels under 500g. Once you reach $75 or more worth of product, you will qualify for free standard shipping within Australia. For international shipping information, please click here.
Orders placed before 1pm AEST will be shipped that same day. All others will be sent the following business day.
Follow this table below for estimated shipping times around Australia. Days = business days:
|Coffs Harbour - Same day pickup available||Regular Post||Express Post|
|Brisbane, Sydney, Gold Coast, Sunshine Coast||1-2 days||Overnight|
|Melbourne, Hobart, Adelaide||3-5 days||2 days|
|Regional NSW||2-4 days||2-3 days|
|ACT||2-3 days||1-2 days|
|Regional VIC, QLD||4-6 days||3-4 days|
|NT Darwin, Remote QLD,||8-10 days||3-4 days|
|Perth||6-10 days||2-3 days|
We send our parcels out with either Australia Post or Fastway Couriers. If you have an issue with one of these carriers, you are more than welcome to request one of the other in your order comments.
All shipping charges will be charged at Australia Post Standard rates according to the weight of the package (unless you qualify for free shipping, then there will be no charge). Orders will be processed within 24 hours of receipt (excluding weekends and public holidays) and should arrive at most destinations within 1-5 working days (see table above for further information). If you require urgent delivery, please select the Express Post option at checkout.
Tracking Australia Post parcels can be done here
Tracking for Fastway parcels can be done here
* Please note that Australia Post has now discontinued the use of 'Do Not Safe Drop' stickers on parcels. This means that if no-one is home at the time of delivery, parcels may be left at the premises.
There are three courses of action that customers can take:
1. Request 'Signature on Delivery' - this is an option available at checkout. Cost is $2.95.
2. Set up a Parcel Locker or register for Parcel Collect - a secure over the counter pickup service at your local Australia Post Office ( these options are free ). If you choose this option, you will then need to put the Australia Post Office address on your order as the shipping address. Find out more about this system and signup here
3. Leave things as they are and your parcel will be simply left at your home address. You may leave instructions in the order comments as you check out such as 'please leave parcel behind the gate' and we will include this message on the mailing label.
Parcels delivered by Fastway Couriers are unaffected by these changes.
Miss n Master will not be held responsible or liable for items lost in the postal system. The responsibility is on the purchaser to insure items. Extra Cover by Australia Post is available at a small additional cost. See the information on the Australia Post website here.
If you would like to arrange insurance on your parcel, please contact us.
For a change of mind: If you decide to cancel your order before shipment, you will be issued with a full refund. You may return items (in as new condition) within 7 days of delivery. We'll provide you with a store credit for the value of the returned items once they have been received. You are responsible for the freight costs to send the item(s) back. Note, damage to the product or packaging, missing tags or anything else that renders the product in less than 'as new' condition will result in reduced or zero credit being allowed.
For Defective or Incorrect Products Received: If the return is a result of a defective product or an error on our part you are entitled to a full refund, however your claim must be made within 7 days of delivery. Please note a colour variation will not be accepted as a 'defect'. If you feel the colour of the product you have received is different to what is shown, you will receive a store credit once you've sent the item(s) back as per the conditions mentioned above. Colours of our canopies and pillows can appear darker or lighter depending on the lighting in one's room, and it is not our responsibility if you have chosen the wrong colour.
To return an item, simply mail to: Miss n Master, 7 Mikinos St, North Boambee Valley, NSW 2450. We will notify you via e-mail of your refund or credit where applicable once we've received and processed the returned item.